Stacy Sherman - Doing Customer eXperience Right

Stacy Sherman is an award-winning international keynote speaker, author, and Customer eXperience leader with an MBA and 25+ years leading sales, marketing, and CX initiatives for brands like Verizon, AT&T, Schindler Elevator Corporation, Wilton Brands, Martha Stewart Crafts, and many more. Drawing on her practitioner experience in these leadership roles and her academic background, Stacy created the Doing CX Right® methodology, empowering companies of all sizes to boost retention, referrals, and brand reputation. Recognized as a Global CX Guru for five years and a 2026 ICMI Hall of Fame inductee, Stacy has delivered 100+ standing ovation speeches and workshops, and hosts a podcast ranked in the top 2% globally with over 200 episodes. She continues to share her insights through books, LinkedIn Learning courses, and immersive experiences. Her work has been featured in Forbes, Psychology Today, Yahoo News, and dozens of other media outlets. 

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