DVSAnalytics, Inc.

DVSAnalytics Inc. (DVS) workforce optimization solutions (WFO) are designed to improve the customer
experience and maximize employee engagement and productivity by offering analytics-enabled insights
into customer interactions and contact center operations. Encore® WFO Solutions include interaction
recording, analytics, quality and performance management, workforce management, reporting, and a
powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona.