Steve Towers CX Man

Customer Experience Management in its most incisive and successful form - Outside In.

Here we share videos of interest to the customer and process community. 
Short and snappy overviews with keynotes and conference excerpts.

The BP Group is a members-only club (est. in 1992) where members get access to the latest process improvement, customer experience, and customer-centricity tools and techniques, interviews, webinars, news, and so much more. https://www.bpgroup.org  - my channel https://stevetowers.com - Blog https://cxobsession.com

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