Bureaucracy Beat

Australia has no shortage of rules, departments, portals, phone trees, policies and processes. What we do have a shortage of is common sense, plain language and accountability when those processes fail everyday people.

Bureaucracy Beat is a practical, plain spoken blog about the institutions that shape your day — government services, major banks, telcos, utilities, political processes and the administrative maze that makes life harder than it needs to be.

We don’t just point at the problem. We map it, explain it, and where possible publish tools that help you get an outcome.