Appeals Centre Europe

The Appeals Centre will offer users impartial, expert, swift and cost-effective alternative to courts, and has strong procedures in place that will ensure independent and fair decisions. 

To start with, the Appeals Centre will settle disputes relating to Facebook, TikTok and YouTube. In time the Appeals Centre will also settle disputes relating to other online social media platforms.  

We aim to 
• Provide scalable, accessible and affordable redress for many tens of thousands of users. 
• Drive transparency on platforms’ rules and decisions, benefiting users.  
• Inform understanding of trends across platforms as they occur, and inform our understanding of underlying systemic risks like disinformation.  
• Tell us whether platform’s enforcement measures are effective and whether enforcement is being under or over applied.