CDRL

Ever had to complain to a business? Our job is to help things get resolved.

Consumer Dispute Resolution Limited (CDRL) is a not-for-profit ADR provider resolving disputes between consumers & businesses. Approved under the ADR for Consumer Disputes (Competent Authorities and Information) Regulations 2015, by the Civil Aviation Authority, Chartered Trading Standards Institute & Ofcom.

We operate 5 ADR schemes, each of which has its own specialist team:

1) AviationADR - For complaints against airlines & airports.
2) RetailADR - For complaints against high street & online shops.
3) UtilitiesADR - For complaints against utility or home services providers.
4) CommsADR - For complaints against communications service providers.
5) Consumer Arbitration - For complaints against high street & online shops utilising our Arbitration services.

Any of these issues sound familiar? Don't wait - our ADR process is quick & easy. 

Check out our website below & submit your complaint today!