Hospitality Assured

Hospitality Assured - Helping organisations achieve competitive advantage through business and service excellence. 

Hospitality Assured was created for the industry, by the industry. The development of the Hospitality Assured Standard was undertaken in co-operation with the University of Surrey, who reviewed a range of practices across businesses in the service sector and the specification incorporates the EFQM’s excellence concepts. The Standard can be applied to any business and ensures the customer is the main focus of all activities.

Hospitality Assured is a Business-to-Business Standard and the process of achieving the Award is an indication of the quest for world-class performance.