Spectos – Performance matters

Everybody likes great service. We help to provide it.

Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, Spectos has supported customers in service-oriented industries such as logistics, mobility, healthcare, urban & public services, consumer services and retail with data-based solutions to improve business performance and service quality.

Based on the Spectos Service Quality Cloud, Spectos supports customers worldwide in developing, managing and optimizing their service quality with customized solutions for customer service, quality management, employee management and operations. Spectos solutions enable companies to collect targeted, high-quality data in real time, analyze it, and have it available for the daily improvement of service processes in online cockpits and apps at the push of a button.