European Consumer Center Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom, we will help you free of charge if you cannot solve the problem on your own.

Furthermore, our lawyers are at your disposal to inform you about your consumer rights in general, for example regarding your air passenger rights while travelling abroad, your rights while shopping online or in the case of a medical emergency treatment in another EU country.

To answer your request or complaint as soon as possible, please use our contact forms.

The ECC Germany is co-funded by the European Commission and the Federal Ministry for the Environment, Nature Conservation, Nuclear Safety and Consumer Protection.