No Wrong Door

The Administration for Community Living (ACL), the Centers for Medicare and Medicaid Services (CMS), and the Veterans Health Administration (VHA) have partnered for several years to support states’ efforts to develop coordinated systems of access to make it easier for consumers to learn about and access LTSS. The No Wrong Door vision works to provide all states with a framework for developing “high performing” No Wrong Door Systems (NWD Systems) that can enhance consumer choice and control and can help states create more consumer-driven, more efficient, and more cost-effective LTSS systems.