John R. DiJulius III

The DiJulius Group is a Customer Service Consulting firm founded by John R. DiJulius III.  John is recognized as the world's leading authority in customer service; he is the best-selling author of four books, and a highly sought after global consultant and speaker.  

The DiJulius Group, advises some of the world's most iconic service brands including The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PWC, Cheescake Factory, Chick-fil-A, Aveda, Harley Davidson, and more. 

The Customer Service Revolution conference, presented and produced by The DiJulius Group, gathers attendees from around the globe to network, share best practices, and learn about innovative advancements and time tested strategies for delivering world-class customer experiences.

The DiJulius Group has developed unparalleled Customer Service content, consulting, training, and products, that provide our clients with a competitive advantage; making them the brand their customers cannot live without.