Financial Ombudsman Service

The Financial Ombudsman Service is a free and easy to use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

So if you've got a money-related problem that you can't sort out directly with your bank, insurer or investment provider - from pensions to pet insurance, PPI to payday lending - the ombudsman may be able to help you.

You can find out more on our website: www.financial-ombudsman.org.uk

Or let our videos explain a bit more about us, who we are, what we do and who we've helped.