Customer Service Training by Telephone Doctor

https://www.serviceskills.com - Free Demo - Test drive America’s Premier Soft-Skills Training

ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication.

Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee.